The CSCS Complaints Procedure provides guidance to customers and staff on how CSCS receives and manages complaints.
To make a complaint, please complete the feedback form, selecting ‘complaint’, and follow the steps on screen.
Please ensure you:
- Include the name of the person you have been dealing with
- Include details of any steps you have already taken to resolve the complaint
- Include details of conversations you may have had with us that may be relevant to your complaint
- Upload copies of any documentation which supports your complaint.